Posts in Social Media
5 Tips For Marketing Your New Small Business Online

Our friend Audra recently launched a new photography business in Tampa, FL. Using the know-how from her full-time marketing job, she was able to quickly build up a clientele and strong social media presence. We asked her to share some highlights from her success so we could, in turn, share them with you! So here they are … Audra’s five tips for marketing your new small business online.

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5 Do’s And Don’ts Of Managing Business Social Media Platforms

Just because you can post something on social media, doesn’t mean that you should it. This especially applies when you are representing yourself on a professional level. That said, social media is a GREAT tool for marketing your business and keeping in touch with your audience. Are you using it to its full potential?

 

In this blog post, I'll share my 5 Do’s And Don’ts Of Managing Business Social Media Platforms.

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Staying Afloat In A Sea Full Of Critics: How To Respond To Negative Yelp Reviews

Your business is like your baby, right? You’re protective of it. You work extremely hard to support it and make it better each and every day. You have literally poured your blood, sweat, and tears into it. Hence, you see red as perfect strangers publicly lambaste it on platforms like Yelp, Trip Advisor, and Facebook.

 

Over the past several weeks, I spoke to several small business owners who share an aversion for Yelp in particular. Some of the common feedback they divulged included: 1.) Yelp frequently hounds them about advertising (which, btw, they find to be very pricey). 2.) They question Yelp’s integrity and business practices. 3.) 1-star reviews are oftentimes extremely harsh and lack actual constructive feedback for improvements.

 

The point of this blog post is not to give my personal opinions on Yelp. (If you wish to hear them, comment below and I’ll write a separate blog post.) The point is to give you sound advice for professionally handling negative customer reviews. Because let’s face it, guys. Customer reviews WILL impact your business.

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